Hello, I'm
Hi, I'm Carlo
Computer Engineer
|
Multidisciplinary Creative — Design, Data & Automation
Who I Am
A multidisciplinary creative bridging design, data, and automation.
A driven Computer Engineering graduate with academic distinction (GWA: 1.21) currently working as a Service Delivery Associate specialising in insurance operations and document compliance. Experienced in technical support, VBA automation, network configuration, and software development with a strong foundation in customer service and data integrity.
- Age: 25
- Nationality: Filipino
- Caloocan City, Metro Manila
- English & Filipino
My Expertise
A broad skill set spanning software, systems, programming, and personal competencies.
Work History
Service Delivery Associate
ResourcePro Philippines — Insurance Operations Analyst · Senior Specialist
Current
- Specialised in surplus lines insurance documentation and compliance workflows, ensuring adherence to multi-state regulatory requirements
- Managed end-to-end document lifecycle using ImageRight DMS — indexing 1,500+ insurance policies monthly with 99% accuracy
- Executed complex tax filing operations: extracting insured data from broker-processed documents, performing surplus lines tax calculations and reconciliations
- Administered automated document triage across ImageRight, Email MSG, and SharePoint — validating and routing 90+ files daily with zero misclassification errors
- Engineered Excel-based compliance tracking solution using VBA, reducing manual processing time by 40%
- Earned Senior Specialist certification ahead of schedule, processing 50% above standard volume benchmarks
Customer Service Advisor I
Concentrix Ortigas Megamall — Technical Support / Sales (AT&T)
- Provided comprehensive technical support for AT&T mobility accounts, resolving smartphone, GSM network, and billing queries with 90% first-contact resolution
- Increased postpaid plan sales by 10% through personalised customer needs assessment and product expertise
- Reduced billing errors by implementing systematic verification protocols, improving invoice accuracy by 15%
IT Assistant (Internship)
AMA Computer College Caloocan — 240 Hours
- Led technical software and hardware support for staff, reducing system downtime by 25%
- Built and configured local network infrastructure for campus-wide internet access
- Deployed Windows 10 and macOS on 20+ workstations; developed systematic printer troubleshooting, reducing repair time by 30%
Academic Background
Academic Background
- Bachelor of Science in Computer Engineering
- Academic Distinction — GWA: 1.21
- Senior High School — ICT
- Major in Animation Visual Graphics Design NC III
- Graduated With Honors
Certifications
- Introduction to Packet Tracer
- CPP: Advanced Programming in C++
- CCNAv7: Introduction to Networks
- Network Security
- CPA: Programming Essentials in C++
- Great Learning Academy: Azure Course
- DataCamp: Introduction to SQL
- DataCamp: Introduction to Python
My Work
A showcase of projects spanning design, development, and automation.
Get In Touch
Have a project in mind? Let's talk.
Connect With Me
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